Last updated: (5th November, 2024).
1. Introduction
These Terms and Conditions ("Terms") govern the use of shipping services provided by Titan Impex. By using our services through our website - www.titanimpexshipping.com or App - TitanImpex, you agree to be bound by these Terms. Please read them carefully.
2. Services Provided
The Company offers shipping services for goods (collectively referred to as "Shipments") including but not limited to:
- Purchasing Goods on behalf of customer
- Shipping Goods to Kenya
- Freight forwarding
- Packaging and handling services
- Delivery tracking and updates
The specific services provided will be outlined at the time of booking and may vary depending on the destination, nature of goods, and shipping method.
3. Shipping Rates and Payments
Rates: Shipping rates are determined by factors such as weight, dimensions, destination, and the type of service selected (e.g., standard, expedited, etc.).
Payment Terms: All payments are due at the time of booking or according to the terms specified in an invoice. The Customer agrees to pay all applicable charges, including customs duties, taxes, and additional fees.
Payment Methods: We accept payments through e.g., credit card, bank transfer, PayPal, etc.
Currency: All charges are payable in [Currency], unless otherwise specified.
4. Booking and Acceptance
Booking: To initiate a shipment, the Customer must provide complete and accurate information regarding the goods being shipped, including details such as the type, weight, dimensions, and destination.
Acceptance of Shipments: The Company reserves the right to refuse any shipment that does not comply with our policies, including but not limited to items prohibited by law or those that are improperly packed.
5. Shipment Delivery and Timing
Estimated Delivery Times: Estimated delivery times are provided as a guideline and are not guaranteed. The Company is not responsible for delays caused by weather, customs processing, or other factors beyond our control.
Delivery Delays: In the event of a delay, the Customer will be notified as soon as possible. The Company is not liable for any losses, damages, or inconvenience caused by delays.
6. Customer Responsibilities
The Customer agrees to:
- Provide accurate and complete information about the shipment, including the contents, value, and destination.
- Ensure that the items being shipped comply with all applicable laws and regulations, including customs and import/export requirements.
- Pack the shipment properly to avoid damage during transit.
- Pay all applicable fees, including shipping charges, insurance (if applicable), and any customs duties or taxes.
7. Prohibited and Restricted Items
The following items are strictly prohibited from being shipped via our services:
- Hazardous materials (e.g., flammable, explosive, toxic substances)
- Live animals, plants, or perishable items
- Firearms, ammunition, and explosives
- Counterfeit goods or illegal items
- Any other items deemed unlawful under local, national, or international law
The Company reserves the right to refuse shipment or return goods that violate these restrictions.